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Frequently Asked Questions

Common Questions About Our Web Design Services

Get instant answers to the most common questions about our hand-coded websites, pricing, performance guarantees, and how we help small businesses succeed online.

  • Most slow websites are built with WordPress, page builders, or have unoptimized images and excessive plugins. These create bloated code that takes time to load. Our hand-coded static websites eliminate this bloat, resulting in 90+ PageSpeed scores and loading times under 2 seconds.

  • WordPress sites use databases and server-side processing, making them slower and less secure. Hand-coded websites are static, loading instantly with no database vulnerabilities. Our hand-coded sites consistently achieve 90+ PageSpeed scores while WordPress sites typically score 20-40.

  • Most websites are completed within 2-4 weeks. We start with a discovery call, create a custom mockup for your approval, then build and launch your site. Emergency or rush projects can often be accommodated with faster timelines. Unlike template-based solutions, our hand-coded approach ensures your site is built specifically for your business needs and optimized for maximum performance from day one.

  • Yes! Our Hermes Speed Guarantee ensures every website achieves a 90+ Google PageSpeed score. If we can't achieve this score, you don't pay. This guarantee applies to both mobile and desktop performance and is backed by our hand-coded development process.

  • We specialize exclusively in hand-coded websites that achieve 90+ PageSpeed scores. Unlike agencies using WordPress or page builders, our static sites load in under 2 seconds, rank higher in Google, and never get hacked. Plus, our monthly plans include unlimited edits and ongoing support.

  • Our Essential plan starts at $150/month and includes a 5-page hand-coded website, hosting, domain, SSL certificate, and unlimited edits. Our Elite plan is $225/month with 10 pages, blog setup, and Google Business Profile management. All plans include our Hermes Speed Guarantee of 90+ PageSpeed scores. No setup fees or hidden costs.

  • Our Essential plan at $150/month includes a 5-page hand-coded website, hosting, domain, SSL certificate, unlimited edits, and our Hermes Speed Guarantee. Perfect for small businesses that need a professional online presence without the complexity.

  • The Elite plan at $225/month includes everything in Essential plus 10 pages, blog setup, Google Business Profile management, advanced SEO optimization, and priority support. Ideal for businesses that need more comprehensive digital marketing support.

  • No setup fees or hidden costs! Our transparent monthly pricing includes everything you need. The only additional cost might be premium add-ons you specifically request, which we'll always discuss upfront.

  • Yes, you can cancel anytime with 30 days notice. We believe in earning your business every month, not locking you into long-term contracts. Your website will continue to work, but hosting and maintenance will transfer to you.

  • Absolutely! For businesses needing more than 10 pages, e-commerce functionality, or custom applications, we create tailored pricing packages. Contact us to discuss your specific requirements and get a custom quote.

  • We use modern web technologies including HTML5, CSS3, JavaScript, and static site generators like Astro. This approach creates lightning-fast, secure websites without the bloat of WordPress or other content management systems.

  • Our hand-coded approach eliminates unnecessary plugins, themes, and database queries. We optimize images, minify code, use efficient hosting, and implement modern performance techniques like lazy loading and critical CSS inlining.

  • Absolutely! Every website is built mobile-first with responsive design that adapts perfectly to all screen sizes. We test on real devices to ensure your site looks and performs flawlessly on phones, tablets, and desktops.

  • Hand-coded static websites are inherently more secure than WordPress. There's no database to hack, no plugins to exploit, and no admin login vulnerabilities. Static sites are served directly from CDNs, making them nearly impossible to compromise.

  • Yes! We can integrate virtually any third-party service including payment processors, CRM systems, email marketing tools, booking systems, and analytics. Our clean code makes integrations seamless and reliable.

  • We start with a discovery call to understand your business and goals. Then we create a custom mockup for your approval, followed by hand-coding your website. After testing and your final approval, we launch your site and provide training.

  • You're involved every step of the way! We collaborate on the initial strategy, you approve the mockup before development begins, and we incorporate your feedback throughout. Your website should reflect your vision and business goals.

  • We'll need your business information, target audience details, content (text and images), brand guidelines if you have them, and examples of websites you like. Don't worry if you don't have everything ready - we can help you develop content.

  • We can help with content strategy and basic copywriting. For professional photography, we can recommend trusted local photographers or help you source stock images. Quality content is crucial for website success, so we ensure you have what you need.

  • After launch, we monitor your site's performance, provide unlimited edits as part of your monthly plan, and offer ongoing support. We also provide basic training so you can make simple updates if needed, though we handle all technical maintenance.

  • We provide comprehensive ongoing support including unlimited edits, performance monitoring, security updates, hosting management, and technical troubleshooting. You have direct access to our team for any questions or concerns.

  • Essential plan clients typically receive responses within 24-48 hours. Elite plan clients get priority support with same-day responses for urgent issues. Emergency situations are handled immediately regardless of plan level.

  • While our websites are hand-coded for optimal performance, we provide training for basic content updates. However, most clients prefer to submit change requests to us - it's included in your monthly plan and ensures nothing breaks.

  • Our hosting infrastructure has 99.9% uptime guarantees with automatic failovers. If issues occur, we're immediately notified and begin resolution. We also keep automated backups and can restore your site quickly if needed.

  • Yes! We set up Google Analytics and provide monthly performance reports showing visitor metrics, page speed scores, and SEO rankings. Elite plan clients receive more detailed analysis and optimization recommendations.

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