Privacy Policy
Last updated: June 2, 2025
Introduction
At Hermes Web Agency ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and company details when you contact us or request our services
- Project Information: Details about your business and project requirements when you request a consultation or quote
- Communication Records: Messages, emails, and call records when you communicate with us
Information Collected Automatically
- Website Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
- Technical Information: IP address, browser type, device information, and operating system
- Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze website performance
How We Use Your Information
We use the information we collect for the following purposes:
- Providing web design and development services
- Responding to your inquiries and providing customer support
- Improving our website and services
- Sending service-related communications and updates
- Analyzing website performance and user behavior
- Complying with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Essential Cookies: Enable core website functionality
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Facebook Pixel)
- Marketing Cookies: Track advertising effectiveness and retargeting
You can control cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may limit website functionality.
How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following limited circumstances:
- Service Providers: Third-party vendors who help us operate our business (hosting providers, email services, analytics tools)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Third-Party Services
Our website integrates with the following third-party services:
- Google Analytics: Website analytics and performance tracking
- Facebook Pixel: Advertising measurement and retargeting
- Google Ads: Advertising tracking and conversion measurement
- Email Services: Communication and newsletter management
These services have their own privacy policies governing how they handle your data.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information and project details are typically retained for business records and to provide ongoing support.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Additional Information for California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
Additional Information for European Residents
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes:
- Consent: When you provide explicit consent for specific processing
- Contract: To perform our contractual obligations
- Legitimate Interest: For our legitimate business interests, balanced against your rights
- Legal Obligation: To comply with applicable laws